Privacy Policy
At Vertex (together with our affiliates, Vertex,” “we,” “our,” or “us”), we respect your privacy and are
committed to ensuring the security of any information we collect from or about you. This Privacy Policy
describes
our practices concerning the Personal Data you provide to us or that we collect about you when you use our
website,
applications, and services (collectively, the “Services”).
This Privacy Policy does not apply to content processed on behalf of customers using our commercial
offerings, such
as our API. The use of such data is governed by contracts with our customers that regulate access to and
use of
these offerings.
For information about how we collect and use training data to develop our language models powering TAIEE
and
other Services, as well as the options available to you regarding such data, see this [Help Center
article](opens in
a new window).
1. Personal Data We Collect
We collect personal data about you (“Personal Data”) as described below:
Personal Data You Provide:
If you create an account to use our Services or contact us, we collect your Personal Data as outlined
below:
- Account Information: When you create an account with us, we collect information
related to that
account, including your name, contact information, account credentials, date of birth, payment
information, and
transaction history (collectively, “Account Information”).
- User Content: We collect the Personal Data you provide to use our Services
(“Content”),
including information you enter and content you upload, such as files, images, and audio, depending on
the
features you use.
- Communication Information: If you contact us via email or through our social media
pages, we
may collect your Personal Data, such as your name, contact information, and the content of the messages
you send
us (“Communication Information”).
- Other Information You Provide: We collect other information you may provide to us,
such as when
you participate in our events or surveys or provide information to verify your identity or age
(collectively,
“Other Information You Provide”).
Personal Data We Receive Through Your Use of the Services:
When you visit, use, or interact with the Services, we receive the following information from your visit,
use, or
interaction with our Services:
- Log Information: We collect information your browser or device automatically sends
when using
our Services. Log Information includes your IP address, browser type and settings, the date and time of
your
request, and how you interact with our Services.
- Usage Data: We collect information about how you use the Services, such as the types
of content
you view or interact with, the features you use, and the actions you take. This includes your time zone,
country,
access dates and times, user agent and version, computer or mobile device type, and connection details.
- Device Information: We collect information about the device you use to access the
Services,
such as the device name, operating system, device identifiers, and browser type. The information
collected depends
on your device type and settings.
- Location Information: We may use your IP address to determine the approximate area
from which
you access our Services for security purposes and to enhance your experience (e.g., detecting unusual
login
activity or providing more accurate responses). Some Services also allow you to share precise location
data, such
as GPS information from your device.
- Cookies and Similar Technologies: We use cookies and similar technologies to operate
and manage
our Services and enhance your experience. If you use our Services without creating an account, we may
still store
certain information (as described in this policy) using cookies, such as maintaining your preferences
across
browsing sessions. For more information about our use of cookies, please refer to the relevant section.
Data We Receive From Other Sources:
We receive information from trusted partners, such as security partners, to protect against fraud, abuse,
and other
threats to our Services, as well as marketing providers who share information about potential customers
for our
business services.
We also collect publicly available information online to develop models that power our Services. For more
details
on the sources of information used to develop models that power TAIEE and other Services, refer to the
relevant
documentation.
2. How We Use Personal Data
We may use Personal Data for the following purposes:
- To provide, analyze, and maintain our Services, such as responding to questions you ask in TAIEE;
- To improve and develop our Services and conduct research, such as developing new product features;
- To communicate with you, including sending updates about our Services and events (e.g., changes or
enhancements
to the Services);
- To prevent fraud, illegal activities, or misuse of our Services and to ensure the security of our
systems and
Services;
- To comply with legal obligations and protect the rights, privacy, security, and property of users,
Vertex, or
third parties.
We may aggregate or anonymize Personal Data so it no longer personally identifies you and use it for the
purposes
described above, such as analyzing how our Services are used, improving them, adding features, and
conducting
research. We will retain and use anonymized data indefinitely and will not attempt to re-identify it
unless required
by law.
As noted earlier, we use the Content you provide to improve our Services, such as training the models
powering
TAIEE.
3. Disclosure of Personal Data
We may disclose your Personal Data under the following circumstances:
- Service Providers: To meet business needs and deliver certain services and features,
we may
disclose Personal Data to service providers, including hosting providers, customer support services,
cloud
services, content delivery networks, security monitoring services, email communication tools, web
analytics
services, payment processors, and IT service providers. These providers access, process, or store
Personal Data
only as needed to fulfill their obligations to us.
- Business Transfers: In the event of strategic transactions, reorganizations,
bankruptcies,
judicial proceedings, or the transition of our Services to another provider (collectively, a
“Transaction”), we
may disclose your Personal Data during due diligence to counterparties and third parties involved in the
Transaction and transfer it to a successor entity or affiliate as part of the Transaction, along with
other
assets.
- Government Authorities or Third Parties: We may share your Personal Data, including
information
about your interaction with our Services, with government authorities, industry counterparts, or third
parties as
required by law or in the following circumstances:
- To comply with a legal obligation or if we believe in good faith that such action is necessary to
fulfill a
legal obligation;
- To protect and defend our rights or property;
- To address breaches of our terms, policies, or the law;
- To detect or prevent fraudulent or illegal activities;
- To ensure the safety and integrity of our products, employees, users, or the public;
- To protect against legal liability.
- Affiliates: We may disclose Personal Data to our affiliates, meaning any entity
controlling,
controlled by, or under common control with Vertex. Affiliates may use the data consistent with this
Privacy
Policy.
- Enterprise Account Administrators: If you create a TAIEE Enterprise or business
account,
its administrators may access and control your Vertex account, including accessing your Content.
Additionally, if
you create an account using an email address belonging to your employer or another organization, that
organization
may access certain account-related data as described in this policy.
4. Storage and Security of Personal Data
How Long Do We Retain Personal Data?
We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this
Privacy Policy,
unless a longer retention period is permitted or required by law.
Security
We take reasonable security measures to protect your Personal Data from unauthorized access, use,
disclosure,
alteration, and destruction. However, no system is completely secure, and we cannot guarantee the absolute
security
of your Personal Data.
5. Your Rights
Depending on your location, you may have certain rights related to accessing, correcting, deleting,
restricting the
processing, and porting your Personal Data. To exercise these rights, please contact us using the contact
information provided below.
6. Updates to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we make significant changes to this
Policy, we
will notify you through a prominent notice on our website or other appropriate means. We will also update
the “Last
Updated” date at the end of this Privacy Policy.
